Success Coach & Certified Dale Carnegie Trainer

Demonstrating Leadership

Demonstrating Leadership

The Dale Carnegie Human Relations Principles

Leading Change Without Resistance or Resentment

  1. Begin with Praise and Honest Appreciation

    When we acknowledge the value a person has to our organization, we establish a positive tone for open communication.

  2. Call Attention to People’s Mistakes Indirectly

    This creates an environment that keeps associates from becoming defensive.

  3. Talk About Your Own Mistakes Before Criticizing the Other Person

    This concept eliminates barriers and helps others to be more open to our coaching.

  4. Ask Questions Instead of Giving Direct Orders

    This allows the individual to take increasing ownership of both the problem and potential solutions.

  5. Let the Other Person Save Face

    Our goal is to deal with the inappropriate behavior and still maintain the dignity of the associate.

  6. Praise the Slightest Improvement and Praise Every Improvement

    Praise the Slightest Improvement and Praise Every Improvement. Be “Hearty in Your Approbation and Lavish in Your Praise.”

    There is no better way to increase the productivity, efficiency, and commitment of others than praise. We must notice and give recognition to our colleagues.

  7. Give the Other Person a Fine Reputation to Live up To

    When we set high expectations, we help other achieve their full potential.

  8. Use Encouragement. Make the Fault Seem Easy to Correct

    By expressing our belief in the other person’s ability to correct the fault, we give him or her confidence to improve their performance.

  9. Make the Other Person Happy About Doing the Thing You Suggest

    by encouraging a person’s desire to improve performance, we can help develop the attitudes and behaviors that are most productive.